RETAIL MERCHANDISE AND APPAREL
Applies to: apparel, branded gear, and other retail merchandise purchased in-store or on musselbeach.com.
- Return or exchange window: 30 days from the date of purchase or delivery.
- Remedy: exchange or store credit is our standard remedy. Cash or original-payment refunds are offered at our discretion or where required by law.
- Condition: items must be unworn, unwashed, and in original condition with tags attached.
- Final sale: clearance-tagged and marked-down items are final sale and are not eligible for return or exchange.
- Defective items: a defective item is always eligible for repair, replacement, or refund, regardless of the final-sale designation above, as required by Massachusetts law.
DAY PASSES
Applies to: the single-visit Gym 1-Day Pass.
Day passes are sold and used for a single same-day visit and are final sale: not eligible for return, cancellation, or refund once purchased, except where the pass could not be used due to our error (for example, an unscheduled facility closure).
TANNING PACKAGES
Applies to: multi-session tanning packages.
Tanning packages are treated the same as memberships and multi-visit passes below: subject to the three-business-day cancellation right, full refund, no deduction for sessions used within that window.
MEMBERSHIPS AND MULTI-DAY OR MULTI-VISIT PASSES
Applies to: Gym 1-Week Pass, Gym 1-Month Pass, Gym 10 Visits, and all Gym 3-Month, 6-Month, and Annual Memberships.
- Right to cancel: you may cancel within three (3) business days of the date of this contract or your receipt, for any reason, with no penalty.
- How to cancel: written notice delivered in person, or postmarked by certified or registered U.S. mail, to Mussel Beach Provincetown, Inc. (d/b/a Mussel Beach), 35 Bradford Street, Provincetown, MA 02657. As a matter of practice, we will also honor a cancellation emailed to info@musselbeach.com or requested in person at the front desk within the same window.
- Refund: 100% of all money paid, with no deduction for days or visits already used during the three-day window, issued within 15 business days of our receipt of your cancellation notice.
- After the three-day window: the membership or pass is subject to our standard membership terms, including the medical/military freeze policy described in our Club Policies and Rules; it is not otherwise refundable.
The following notice, required by Massachusetts law, appears on the checkout confirmation and membership product pages:
YOU MAY CANCEL THIS CONTRACT WITHOUT ANY PENALTY OR FURTHER OBLIGATION BY CAUSING A WRITTEN NOTICE OF YOUR CANCELLATION TO BE DELIVERED IN PERSON OR POSTMARKED BY CERTIFIED OR REGISTERED UNITED STATES MAIL WITHIN THREE (3) BUSINESS DAYS OF THE DATE OF THIS CONTRACT OR THE DATE OF YOUR RECEIPT TO THE ADDRESS SPECIFIED IN THIS CONTRACT.
